What should I wear?
We tell clients to take off as much clothing as they are comfortable with. Some people take off everything while others keep on undergarments. You will always be under sheets and blankets that are professionally draped for your comfort and privacy. We will access your back, legs, feet, neck, shoulders, arms and hands as needed. The blanket can be removed if you are warm, but never the sheets.
Should massage hurt?
This is a tricky question. It never has to hurt to be effective and everyone's pain/pressure tolerance is different. It is fine to experience some discomfort especially during a deep tissue session, but not so much that you are gritting your teeth while hoping it will soon be over. On a scale of 1-10 the pressure should never go over a 7. If you are feeling uncomfortable, it is your responsibility to tell your therapist that the pressure is too deep. Never accept a therapist telling you that 'you need it' or 'no pain no gain'. You know your body better than anyone.
Should I talk or be silent during the session?
You should do whatever helps you to relax and get the most out of your session. Feel free to ask questions and stay in touch with your therapist regarding your comfort. It's your session and your therapist will be happy to adjust the music, room temperature or pillows to your preference. Some people chat a little at the beginning of their session and then relax into 'the zone'.
What is your cancellation policy?
We have a firm cancellation policy that is on the health history form that you read and sign as a new client. We ask for a minimum of 24 hours notice to avoid a fee. You will owe half of the cost of the massage session if you cancel within 24 hours and will owe the full amount if you fail to call to cancel or 'no show'. If paying with a gift certificate and you fail to cancel, the gift certificate will be forfeited. The only exceptions to this policy are poor weather conditions and emergency situations.
What if I'm running late?
Please call as soon as you know you are or will be running late. We will try to give you as much session time as possible, but sometimes may only be able to use the time that had been scheduled for your session. A shorter session is better than none at all and we want you to drive safely.
Do you accept insurance?
Not at this time. Some HSA accounts allow you to draw from them to pay for massage if it has been prescribed by your physician for a specific condition. Your doctor may also specify a number of sessions. Please check with your doctor and medical insurance. You would need to keep copies of any massage prescriptions from your doctor. We will be happy to furnish you with receipts, but will not bill insurance or keep track of sessions ordered by your doctor for you.
How much water should I drink after a session to flush out the toxins?
I do not agree with the adage that massage releases toxins into our systems that then need to be flushed out by drinking water. What massage does do is to increase circulation which will help bring nutrients to our cells and carry out CO2 and metabolic wastes more efficiently for a short time. Our body can handle these changes in circulation just fine on its own. If massage released a poisonous substance into our system that didn't belong there, we would have far greater problems than wondering how much water to drink. So, drink up if you're thirsty and don't worry about it if you're not.
How often should I get a massage?
As often as time and finances allow! Most people like to come in every 2-4 for maintenance massage. Some come in more often to work on specific physical issues. And some people come once or twice a year as a special treat for themselves. Speak to your therapist about recommendations, but in the end, do what works for you.